MyPalaCasino Support | Knowledge Base

Recent Articles
How do I buy more Chips?
If you have run out or want to purchase more chips you can use your credit card or debit card to purchase more. All major credit cards are accepted. Purchases can also be done via the web app and for mobile apps through the respective app stores.
What if I forgot my password?
If you can't remember your password you may click on “Forgot Password” on the Log in page. Enter your email address. You will receive an email with a link to reset. If you do not receive an email to reset your password, be sure to check your ...
How do I earn and redeem Added play?
Added Play can be redeemed based on each player's level of play at Pala Casino Resort & Spa. The more you play in the casino, the more you're able to redeem with your RP on the app! If you see that Added Play is Sold Out in the Rewards Store, then ...
What does a fulfilled status mean?
A fulfilled status means that you have received the prize. Depending on the type of prize that was won, there will be a time delay in physically receiving the prize. For example, if you won a t-shirt, there will be a 1-2 week delay for shipment.
What does a claimed status mean?
A claimed status means that you have confirmed or given all the information needed.

Popular Articles
How do I earn and redeem Added play?
Added Play can be redeemed based on each player's level of play at Pala Casino Resort & Spa. The more you play in the casino, the more you're able to redeem with your RP on the app! If you see that Added Play is Sold Out in the Rewards Store, then ...
What if I forgot my password?
If you can't remember your password you may click on “Forgot Password” on the Log in page. Enter your email address. You will receive an email with a link to reset. If you do not receive an email to reset your password, be sure to check your ...
What is necessary to claim the reward?
In order to claim a reward, you must go through the claiming process and meet the applicable eligibility requirements for the pala privileges program. You must be registered in the pala privileges program and connect your privileges card to the ...
Can i earn reward points without a Pala Privileges card?
Yes you can earn rewards points without being signed up or connecting your Pala Privileges card. In order to claim a reward, you need to sign up and connect your card.
What if I get disconnected from my tournament?
If you happen to find yourself disconnected from your tournament or you missed the invitation, please take the following steps: Log out completely by clicking the log out link in the upper right corner. Log back in with your email address and ...

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